ERP Replacement Program
Discovery across Finance, Inventory, Formulation/BOM, Planning, and Procurement. Ran vendor evaluation and ROI modeling and structured a phased modernization roadmap.
Summary
A skim-first summary for busy hiring teams: measurable outcomes, scope, and credibility signals. Click any card for deeper detail.
ERP PROGRAM
0K/yr
Projected efficiency gains via ERP replacement discovery + ROI modeling.
GLOBAL OPS
0+ sites
Directed IT operations and security across 5 continents.
SERVICE MGMT
0%
SLA performance improvement via workflow optimization in MSP environments.
DELIVERY
0+
Chromebooks deployed in 5 weeks — high-volume execution under strict timelines.
RESEARCH
0 papers
Peer-reviewed publications across network security, IPv6, and distributed systems.
LEADERSHIP
0+ yrs
International experience across enterprise, managed services, and academia.
Projects
Selected initiatives that highlight approach, governance, and outcomes—kept high level to avoid sharing internal company artifacts publicly. Click a tile for expanded detail.
Invoice Flow Central (M365)
Role‑based invoice intake/approval inside Microsoft 365 using Forms, SharePoint Lists, and Power Apps-driven logic—with clarification workflows and audit logging.
Cybersecurity & IT Governance Overhaul
Layered controls and policy framework: training, endpoint security stack, perimeter defense, MFA governance, backup/recovery, and incident response.
Dashboards & BI Portfolio
Executive KPI and operational quality reporting with disciplined pipelines and refresh strategy—optimized for clarity and decision velocity.
Network Asset Discovery & Attribution
Built a single source of truth for 181 devices using discovery exports + automation; improved inventory governance for security and operations.
MSP Leadership & Rapid Execution
Managed a 15-person team, improved SLAs by 35%, and executed large deployments including 5,000+ Chromebooks in 5 weeks.
Skills
Strongest at the intersection of architecture, governance, and outcomes—making infrastructure and security measurable and operationally usable.
Enterprise infrastructure
Microsoft 365 administration and security, SharePoint (modern and classic), Active Directory and Azure AD/Entra ID, Windows Server infrastructure, Group Policy and Windows LAPS, DHCP and IP address management…
Security & networking
Fortinet FortiGate firewall configuration and management, Cisco networking (CCNA certified), Network security policies and access control, Penetration testing and ethical hacking (CEH certified), DMARC, email security, and Microsoft Secure Score remediation…
Automation & development
Power Platform (Power Apps, Power Automate, Power BI), PowerShell scripting and CLI operations, Python for automation and data processing, JavaScript/HTML for web development, C# and .NET/WinForms for desktop applications, SQL Server database design and administration…
Monitoring & IT operations
Zabbix monitoring deployment and configuration, Rapid7 security platform, SolarWinds network discovery and management, ITGlue documentation platform, KnowBe4 security awareness training, Field Effect Guardian Shield
Certifications • CEH (2015) • CCNA (2011) • MCSE (2006) • MCSA/MCP • ITIL Foundation (2021) • Data Science Track (Johns Hopkins)
Experience
Each role links to an expanded breakdown with full context.
Bank Brothers Sustainable Ingredients
Senior IT Manager
Jan 2025 – Present
- ERP replacement discovery + ROI modeling; phased modernization planning.
- Built Invoice Flow Central inside M365 with role-based UX and auditability.
- Expanded BI footprint and strengthened security + governance.
Click to see the full project breakdown.
Martinrea International
Senior IT Manager
Aug 2021 – Jan 2025
- Directed global IT operations across 50+ sites / 5 continents.
- Led monitoring (Zabbix), security tooling (Rapid7), and documentation scaling (ITGlue).
- Supported DR/BCP, incident response, and BI adoption.
Click to open full scope.
Stronghold I.T.
Account Manager & Service Team Lead
Jan 2019 – Aug 2021
- Managed 15 technicians and improved SLAs by 35% through workflow redesign.
- Executed rapid deployments at scale (5,000+ Chromebooks in 5 weeks).
- Owned account planning and delivery across 100+ environments.
Click for role breakdown.
TEKsystems
Contract IT Consultant
Feb 2018 – Jan 2019
- End-user deployments and secure migrations.
- Configured handheld devices and voice-pick ecosystems.
Click for full bullets.
Zeominds
Chief IT Manager
May 2008 – Jan 2018
- Managed services leadership, firewall/VPN management, and ERP integration support.
Click for full scope.
Oman & Malaysia
Lecturer
Jan 2003 – Aug 2016
- Taught networks, security, databases; led curriculum initiatives and community training.
- Guided award-winning student projects and research-adjacent programs.
Click for institutions and achievements.
Education
Foundation in distributed computing and network security, reinforced by certifications across infrastructure, cybersecurity, and service management.
M.Sc. in Computer Science
University Putra Malaysia • Specialization: Distributed Computing • Thesis: “An Implementation for Distributed Notice Board System” • Dean’s Honor List (First semester)
B.Sc. (Hons) in Computer Science
Yarmouk University, Jordan • Minor in Finance and Banking
Certifications
CEH (2015) • CCNA (2011) • MCSE (2006) • MCSA (2002) • MCP (2002) • ITIL Foundation (2021) • Data Science Track (Johns Hopkins, 2018)
Publications
7 peer‑reviewed papers (click to view the full list).
Click to view the full list.
Awards & recognition
Best Lecturer awards (Multimedia University: Fall 2005, Summer 2007) • 4 Chancellor's Commendation Letters (2005–2009) • Multiple gratitude letters (Sur College of Applied Sciences: community service + academic excellence)
Volunteer & community impact
Computer literacy classes for ~1,000 first-time senior users (Sur College, 2013–2016) • Windows/Office training for local government employees (Shinas College, 2012)
Contact
If you’re looking for a senior IT leader who can own outcomes end‑to‑end—strategy, governance, execution, and stakeholder alignment—let’s talk.
Email
LinkedIn